OpenAI's consumer AI product, launched November 2022, which became the fastest-growing software product in history and effectively defined the modern LLM market. Beyond the tech, ChatGPT matters to founders as a distribution case study: a research preview became a brand, which became a platform, which became a consumer habit — all in under 18 months. The relevant question for SupportWire is whether the expected interface for support is now "ChatGPT-shaped": conversational, instant, and tolerant of imperfect answers.
Related
- OpenAI — the parent
- Anthropic — the main frontier competitor
- Agentic Commerce — the next surface beyond chat