Distinction from Gokul Rajaram's moats framework: Work Products actually produce outcomes (a closed ticket, a shipped feature, a delivered meal) and should be priced on those outcomes, not on seats. Access Products, by contrast, merely give someone the ability to do work and are naturally seat-priced. The strategic implication: if your product creates measurable outcomes, seat pricing leaves money on the table and obscures value. Directly relevant to how SupportWire and FeatureOS should think about pricing evolution.
Work Products
Connected (8)
- FeatureOS Links to · References
- Gokul Rajaram Links to · Learning
- Gokul Rajaram — Modes, Pricing, and SaaS Durability Linked from · SupportWire
- Gokul Rajaram — Product Durability (ILTB) Linked from · SupportWire
- Gokul Rajaram on the 8 Moats Companies Need & Why Dropouts are 'AI Maxing' the World Linked from · Learning
- Pricing Analysis — March 2026 Linked from · SupportWire
- SupportWire Links to · References
- Usage-Based Pricing Linked from · References