Pricing model where the customer pays based on results delivered — tickets resolved, revenue generated, hours saved — rather than seats or usage. Re-emerging as a serious conversation in the AI era because agents can plausibly take on whole outcomes. Directly relevant to SupportWire pricing strategy: if the agent resolves a ticket end-to-end, seat-based pricing is the wrong unit. See also Pricing Levers.
Outcome-Based Pricing
Connected (7)
- Gokul Rajaram — Modes, Pricing, and SaaS Durability Linked from · SupportWire
- Gokul Rajaram — Product Durability (ILTB) Linked from · SupportWire
- Gokul Rajaram — SaaS Pricing Frameworks Linked from · SupportWire
- Gokul Rajaram on the 8 Moats Companies Need & Why Dropouts are 'AI Maxing' the World Linked from · Learning
- Pricing Levers Linked both ways · References
- Seat Pricing Linked from · References
- SupportWire Links to · References