The default B2B SaaS pricing model: charge per user, per month. Simple to understand, simple to budget, but structurally misaligned with value delivered — customers pay more as they onboard more users even if each user gets less value. Increasingly under pressure from AI-era tools that replace labor entirely. Contrast with Outcome-Based Pricing, which is the model SupportWire is built around.
Seat Pricing
Connected (8)
- A Cheeky Pint with Intercom Cofounder Des Traynor Linked from · Learning
- Gokul Rajaram — Product Durability (ILTB) Linked from · SupportWire
- Gokul Rajaram — SaaS Pricing Frameworks Linked from · SupportWire
- Gokul Rajaram on the 8 Moats Companies Need & Why Dropouts are 'AI Maxing' the World Linked from · Learning
- He Built The Revenue Engines for Google, Facebook & Square Linked from · Learning
- Outcome-Based Pricing Links to · References
- Pricing Analysis — March 2026 Linked from · SupportWire
- SupportWire Linked both ways · References