Customer support SaaS founded in 2007 in Copenhagen, became the default helpdesk for mid-market and enterprise, and was taken private in 2022 by a PE consortium for $10.2B. Zendesk is the incumbent SupportWire is targeting — bloated surface area, pricing that punishes scale, and a product that hasn't felt new in years. A textbook example of a category leader that stopped caring.
Zendesk
Connected (5)
- A Cheeky Pint with Intercom Cofounder Des Traynor Linked from · Learning
- Gokul Rajaram — Product Durability (ILTB) Linked from · SupportWire
- He Built The Revenue Engines for Google, Facebook & Square Linked from · Learning
- Marketing Typeface Decision Linked from · SupportWire
- SupportWire Links to · References