SupportWire
Pre-launch bet — pricing & brand.
- Architectures of Care
The philosophical anchor for SupportWire's brand.
- Context
Purpose: Drop this file into any new Claude thread to give full context on the product, strategy, competitive landscape, and current state.
- Gokul Rajaram — AI and Deal Velocity
Two Complications for AI-First Product Sales
- Gokul Rajaram — Learning to Sell
Source: @gokulr on X (April 3, 2024 — 51.1K views)
- Gokul Rajaram — Modes, Pricing, and SaaS Durability
Source: YouTube (20VC with Harry Stebbings), March 2026
- Gokul Rajaram — Pricing Levers
Consumption pricing models hit limits as you move upmarket. Mid-market and enterprise customers won't allow fat margins — their legacy provider gives them a low rate. You'll hit…
- Gokul Rajaram — Product Durability (ILTB)
Link: https://www.youtube.com/watch?v=JUsb1FYOstA
- Gokul Rajaram — SaaS Pricing Frameworks
Source: LinkedIn posts, Sierra Ventures, GrowthMentor (compiled March 2026)
- Launch Plan
Today: March 16. Launch: March 31. Days remaining: 15.
- Marketing Typeface Decision
Decision: Recoleta serif for marketing headlines, Inter for body
- Pricing Analysis — March 2026
Flat-rate per-workspace, no per-resolution fees, no AI credit meters, no contact limits. Seats + tier only.
- reseller-outreach-emails
Draft 2026-06-17. Targets defined in reseller-targets. Tone: short, founder-to-founder, no pitch-deck energy. Each email leads with the client's pain, not SupportWire.
- reseller-targets
SupportWire — Reseller & Partner Targets (Intercom + Freshchat ecosystems)